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Capabilities
Cloud Computing,
Software as a Service,
and Co-Location
Document Scanning & Conversion Services
Enterprise Content Management (ECM)
Customer Relationship Management (CRM)
Integrated Enterprise Resource Planning (ERP) and Content Management
Financial Systems/ERP
Backup, Disaster Recovery & Managed Services
Service & Support
Products
IDT Complete
IDT Pilot Packs
Content Management
Document Capture
Workflow/Business Process Automation
Mid Market Financials/ERP
Customer Relationship Management (CRM)
Storage Solutions
Microsoft Online Services
Clientele & Case Studies
Aerospace, Defense, Energy, Oil & Gas
Auto, Transportation, Fuel Distribution, Trucking & Rail Services
Banking & Finance
Construction, Snow Removal, Engineering & General Contracting
Facility Management, Property Management/REITs
Food Services, Grocers, Wholesalers, Distribution & Franchise Operations
Healthcare, Pharmaceutical, Insurance & Life Sciences
Hotels, Casinos & Entertainment
K-12 & Higher Education
Legal & Litigation Support
Local, State & Federal Government
Manufacturing, Distribution & Logistics
Non-for-Profit & Associations
Paper, Packaging & Supply Chain
Pharmaceutical, Healthcare, Insurance and LifeSciences
Printing, Publishing and Fulfillment Operations
Risk Management, Reinsurance, Human Capital Consulting
Technology & Professional Services
Educational Corner
Integration Insider Newsletter
FAQs
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Technical Support and Contract Maintenance
When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Our standard maintenance program offers support services from 8 a.m. - 5 p.m. Central Time.
Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with professional service 24 hours a day, seven days a week. Contact your IDT sales representative for more information on Extended Support Service Plans.
Software Assurance and Hardware Contract Maintenance: Existing customers click here to log into IDT’s Contract Maintenance System.
Choose from one of the options below:
1. Fill out the form below to submit a Technical Support Request remotely via IDT's Problem Tracking Resolution System (PTRS).
Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be
routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming
receipt of the Technical Support Request by our organization.
2. Send an e-mail to either IDT Support or
IDT Consulting Support with any supporting documentation such as screen shots,
error logs, etc. Once the Technical Support Request is received by our automated system, your request will be assigned a case
tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case
number and confirming receipt of the Technical Support Request by our organization.
3. Request IDT's interactive remote assistance with one of our qualified technicians by way of our remote access services
(requires pre-approved authorization by a member of your support team).
4. When online resources are not enough, our experienced support engineers are available to provide expert assistance for your
organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 and ask for the IDT Product Support Team.
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