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Technical Support
When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction.
Our standard maintenance program offers support services from 8 a.m. - 5 p.m. Central Standard Time.
Extended Support: For additional hours of coverage, you may choose our Extended Support Program, providing you with professional
service 24 hours a day, seven days a week. Contact your IDT sales representative for more information on Extended Support Service Plans.
Choose from one of the options below:
1. Fill out the form below to submit a Technical Support Request remotely via IDT's Problem Tracking Resolution System (PTRS).
Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be
routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case number and confirming
receipt of the Technical Support Request by our organization.
2. Send an e-mail to either IDT Support or
IDT Consulting Support with any supporting documentation such as screen shots,
error logs, etc. Once the Technical Support Request is received by our automated system, your request will be assigned a case
tracking number and be routed to a support engineer. Additionally, you will receive an automated e-mail notifying you of the case
number and confirming receipt of the Technical Support Request by our organization.
3. Request IDT's interactive remote assistance with one of our qualified technicians by way of our remote access services
(requires pre-approved authorization by a member of your support team).
4. When online resources are not enough, our experienced support engineers are available to provide expert assistance for your
organization. To contact a specific IDT product support group, call IDT directly at 630-875-1100 and ask for the IDT Product Support Team.
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Testimonials
"It has been a pleasure working with IDT. They have provided good solutions and technology recommendations to streamline the CAP’s internal and external operations and have been very responsive to problems and questions. I just received a complementary email this week from one of our internal customers in regards to their group reducing their turnaround time due to Stellent’s reliability and SDK integration of Stellent to ORACLE and our Custom In-house Application."
- Erich Walter
College of American Pathologists
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